Cookie Policy

1. What are cookies?

Cookies are small pieces of information that may be stored on your device when you visit a website.

Similar technologies, including browser storage, may perform comparable functions.

2. Strictly necessary technologies

Some technologies are necessary for the website or services you request to operate securely and correctly.

These may include technologies used for website security, authentication, fraud prevention, session management and back-office systems.

Strictly necessary technologies may be used without consent where they are required to provide a service you have requested or to maintain the security and operation of that service.

3. Payments and Stripe

Online payments are processed using Stripe.

When you proceed to payment, Stripe may use cookies or similar technologies for purposes including payment processing, security, fraud prevention and authentication.

Technologies that are genuinely necessary to process the payment or provide security may not require separate consent.

Stripe operates its own services and privacy practices.

4. Google Analytics

We use Google Analytics 4 to help us understand how visitors use our website.

Google Analytics may collect information such as pages visited, interactions with the website, approximate location, device and browser information and information about how visitors arrive at the website.

We use this information to understand website performance, improve the customer experience and measure the effectiveness of our website and marketing activity.

Google Analytics is treated as optional analytics technology. Where consent is required, Google Analytics will only be activated after you have chosen to allow analytics.

If you reject analytics, the essential parts of the website and the booking system will still remain available.

5. Google Maps

Some pages may offer Google Maps content to help visitors find our venue.

Google Maps is a third-party service and may use cookies or similar technologies when its content is loaded.

Where optional consent is required, embedded Google Maps content will only be loaded after you have chosen to allow the relevant optional technologies.

You can still access our address and use a normal external link to Google Maps without enabling an embedded map on our website.

6. Advertising and social media tracking

We do not currently use third-party behavioural advertising pixels or social media advertising trackers on the public website.

If we introduce advertising, remarketing or similar tracking technologies in future, we will update this policy and provide an appropriate consent mechanism before they are used where required.

7. Your cookie choices

Where optional cookies or similar technologies require consent, you can choose whether to allow them.

You can reject optional analytics and third-party technologies without preventing you from accessing the essential parts of our website or making an escape room booking.

Where our website provides cookie preference controls, you can use those controls to change your choices.

You can also control or delete cookies through your browser settings. Disabling strictly necessary technologies may prevent certain parts of the website or booking system from working correctly.

8. How long cookies are kept

Different cookies and similar technologies may remain on your device for different periods.

Some are deleted when you close your browser, while others may remain for a defined period so that services can operate or preferences can be remembered.

Retention periods may also be determined by third-party providers such as Google or Stripe where their services are used.

9. Third-party services

Some services used by our website are provided by third parties, including services such as Google and Stripe.

Those providers may process information in accordance with their own privacy and cookie policies.

Further information about how we use personal information is available in our Privacy Policy.

10. Changes to this policy

We may update this Cookie Policy if the technologies or services used by our website change.

The current version will be published on this website.

11. Contact us

If you have questions about our use of cookies or similar technologies, contact:

Paralysis Escape Rooms
Screaming Head Productions Limited
8 Pall Mall
Stoke-on-Trent
ST1 1ER
hello@paralysisescaperooms.com